Maintain A Competitive Edge: Findings From Forrester's Customer Experience Index 2013
How Does Customer Experience Affect Your Bottom Line?
The results from Forrester's 6th Annual Customer Experience Index (CXi) are now available and reveal insight into how more than 7,500 US consumers ranked their experiences with more than 150 large US brands, across 14 different industries.
View Forrester's recent webinar with Principal Analyst Megan Burns to learn about the key findings from this report, and next steps you should take to improve your organization's customer experience.
About The Analyst
Megan serves Customer Experience Professionals. She is a leading expert on customer experience management, maturity, benchmarking, governance, and ROI. She is the creator of Forrester's Customer Experience Maturity Framework and manages The Customer Experience Index, Forrester's annual benchmark of customer experience quality across more than 150 large US firms.
Technology is radically changing your customers and employees. Forrester can help you make better decisions by providing proprietary research, consumer and business data, custom consulting, events and online communities, and peer-to-peer executive programs. We serve global leaders across business, technology, marketing, and strategy roles.