The 2014 Customer Experience Index
We’re excited to announce the winners of Forrester’s 2014 Customer Experience Index (CXi).
The CXi measures the three ways customers judge their perception of their interactions with your company:
- How enjoyable are you to do business with?
- How easy are you to do business with?
- How effective are you at meeting your customers' needs?
Find out how companies ranked across 14 industries:
How Does Your Company Rank?
An overview of the 2014 Customer Experience Index by Forrester Vice President and Principal Analyst Megan Burns
Read the complimentary Forrester Perspective report, "The Business Impact
of Customer Experience," which proves that focusing on customer-centricity
is your best bet for sustainable competitive advantage.