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On-Demand Webinar: Avoiding The Top Three Customer Experience Risks

A Forrester Complimentary Webinar

Watch the on-demand webinar and download the presentation slides.

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Customer experience is not what you think it is — it's your customers' perception of their interactions with your company. You need your customers more than they need you. To succeed, you must get serious about the way you define, implement, and manage the customer experience.

During this session, you'll hear from Forrester leaders to discuss customer experience strategies and:

  • Get tips on how to avoid the most frequent (and costly) customer experience mistakes.
  • Learn how your customers and employees have more control over your brand than ever before.
  • Learn the basics of an effective customer experience strategy and hear proof on how delivering customer experience is a must for your 2014 priorities.
 

Hosted by:

Moira Dorsey
VP, Group Director
 
Stephen Powers
VP, Research Director