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Forrester's Forum For Customer Experience Professionals

Boost Your Customer Experience To The Next Level


Watch highlights from Forrester's Forum for Customer Experience Professionals 2013. (01:59)


In Case You Missed It
We recently wrapped up our 2013 Forums for Customer Experience Professionals with events in New York City, Los Angeles, and London. With a focus on boosting customer experience to the next level, event attendees heard from leaders at top companies about where they are on the journey to customer experience maturity and the obstacles that they have overcome along the way.

The first event of the series took place in New York City. We saw the largest attendance to date as over 1,200 customer experience professionals gathered for two days in June. Throughout the event, keynote speakers from top companies like Wells Fargo, Oracle, Nintendo, Vail Resorts, UnitedHealth Group, Hilton Worldwide, Vanguard, and Walgreens shared examples of what they’ve done to lead their companies towards customer experience excellence.

In October, Forrester’s Megan Burns and Kerry Bodine showcased the findings of their latest reports at Customer Experience West in Los Angeles. Joining them at the event were leading industry keynoters from Eli Lilly, Lithium, Discover Financial Services, Safelite, and Days Inn Worldwide who discussed the importance of putting your customers at the center of your business in order to stay ahead of your competition.

London was the last event of the Forum for Customer Experience Professionals series taking place in early November. Wrapping up the series with a global perspective on what it means to design your business from the Outside In, the event featured leaders from companies like LEGO, Lithium, BNP Personal Finance, Barclays Africa Group, ForeSee, Marks and Spencer, eGAIN, Southern Water, and London City Airport.

At each Forum event, attendees were given exclusive access to new Forrester research that was directly related to our Forrester keynote presentations. Fill out this form now for access to 2 full length keynotes and to register to attend one of our Forums for Customer Experience Professionals in 2014 — you don’t want to miss out!

Forrester Perspective: The Business Impact Of Customer Experience

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Fill out the form below to view Megan Burns’ and Kerry Bodine’s full keynote presentations and to download your free copy of “The Business Impact Of Customer Experience.”
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