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Forrester Webinar: Maintain A Competitive Edge
Findings From Forrester's Customer Experience Index 2013

Customer Experience Affects Your Revenue

Avoid wasting money and losing your customers. Forrester's research demonstrates that revenue increases when a company's Customer Experience Index (CXi) score goes up and decreases with lower scores. The bottom-line impact of your customers having a great customer perception of your company is improved customer loyalty benefits, including incremental purchases and new sales driven by word of mouth.

Webinar: Maintain A Competitive Edge: Findings From Forrester's Customer Experience Index 2013

Hosted by: Megan Burns, Forrester Principal Analyst
Download The Presentation

Check out these related activities to get started with transforming your customer experience into profit:

 

 

Forrester's 2013 Customer Experience Index
More than 7,500 US consumers participated Forrester's 6th Annual Customer Experience Index, ranking their experiences with more than 150 large US brands. Consumers rated their interactions with companies in these three key customer experience areas:

  1. How well did they meet your need?
  2. How easy were they to do business with?
  3. How enjoyable were they to do business with?

Learn more about Forrester's Customer Experience Index »

 

Forrester's Forum For Customer Experience
Professionals East

June 25–26, 2013 — New York
Discount code* to save $100: CX13WEB
*Discounts apply to new registrations only.

Forrester's Forum For Customer Experience
Professionals West

October 9–10, 2013 — Los Angeles

Receive additional $200 off if you register for an upcoming Forum during early bird registration. Visit the Forum pages for more details.