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The 2014 Customer Experience Index

We’re excited to announce the winners of Forrester’s 2014 Customer Experience Index (CXi).

The CXi measures the three ways customers judge their perception of their interactions with your company:

  • How enjoyable are you to do business with?
  • How easy are you to do business with?
  • How effective are you at meeting your customers' needs?

Find out how companies ranked across 14 industries:

See the results


How Does Your Company Rank?

Diagnose your firm’s customer experience maturity now:
Take the assessment

An overview of the 2014 Customer Experience Index by Forrester Vice President and Principal Analyst Megan Burns
Get the free CIO report, Winning The Customer Experience Game

Complimentary Report
Read the complimentary Forrester Perspective report, "The Business Impact
of Customer Experience," which proves that focusing on customer-centricity
is your best bet for sustainable competitive advantage.


Download the report
Forrester's Customer Experience Index

Complimentary Webinar
The results from Forrester's 2014 Customer Experience Index are in! Find out which firms saw the greatest improvement and how companies stacked up against their competitors in 14 industries. This complimentary webinar arms you with next steps for improving your organization's customer experience.

View the webinar replay