Contact us

Webinar Replay: Customer Experience Rankings And The Impact On Your Bottom Line

Introducing The Forrester Customer Experience Index, UK

Watch the webinar replay and download the slides

*First name
*Last name
*Email address
*Business phone
*Job title
*Company
*Company address
*City
State/Province (required for US/Canada)
*ZIP or postal code
*Country
By submitting this form, you are providing your information to Forrester Research and agreeing to our Terms of Use and Privacy Policy.

Customer experience is what your customers perceive it to be. Forrester's new UK Customer Experience Index (CXi) provides a benchmark of the quality of experience for brands across industries from airlines to insurers. Brands that invest in improving their customers' perceptions have a greater likelihood of boosting their bottom line through increased loyalty, incremental purchases, and new sales driven by word of mouth.

You'll learn:

  • Three ways to use CXi data to improve customer experience investments for your company.
  • Why customer experience can mean billions for your business.
  • How to answer the question, "How good is my customer experience — as rated by my customers?"

Complete the form to watch this complimentary webinar replay and download the slides.

Hosted by:

Joana van den Brink-Quintanilha
Senior Analyst