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Webinar Replay: Customer Experience Rankings And The Impact On Your Bottom Line

Introducing The Forrester Customer Experience Index, UK

Watch the webinar replay and download the slides

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Customer experience is what your customers perceive it to be. Forrester's new UK Customer Experience Index (CXi) provides a benchmark of the quality of experience for brands across industries from airlines to insurers. Brands that invest in improving their customers' perceptions have a greater likelihood of boosting their bottom line through increased loyalty, incremental purchases, and new sales driven by word of mouth.

You'll learn:

  • Three ways to use CXi data to improve customer experience investments for your company.
  • Why customer experience can mean billions for your business.
  • How to answer the question, "How good is my customer experience — as rated by my customers?"

Complete the form to watch this complimentary webinar replay and download the slides.

Hosted by:

Joana van den Brink-Quintanilha
Senior Analyst