Not all customer experiences are created equal. Some affect real revenue; others, not so much. Yet current customer experience (CX) metrics are not sophisticated enough to know the difference. To deliver a superior customer experience that drives growth, you need to treat your CX investments with surgical precision. Forrester's Customer Experience Index™ helps you do just that.
In this 1-hour online session, customer insights expert Roxana Strohmenger covers:
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Director, Data Insights Innovation