Workshops

Interactive, in-person sessions led by Forrester analysts, featuring hands-on exercises that equip you to lead change. Workshops are offered in two formats.

Regional Workshops

Work with your peers from other companies to enhance your skills and collaborate on common challenges.

  • Create research-based strategies with analysts and consultants.
  • Form new connections and learn best practices.
  • Return to your organization with a clear action plan for your firm’s challenges.

Our workshop programs are particularly useful for anyone responsible for customer experience, product strategy, digital strategy, customer or user design, client services, marketing communication, brand engagement, or analyst relations.

Onsite Workshops

Train your team at your premises, improve your skills and practices, and set a clear road map for actionable outcomes.

  • Train your team on crucial business and technology initiatives.
  • Improve current practices and new skills.
  • Identify the right priorities and create a strategic road map.

Skill Building Workshops

Work with Forrester experts through structured exercises to learn how to apply proven frameworks and techniques to your challenges, building a skill you can apply to a variety of initiatives.

Road Mapping Workshops

Work with Forrester experts to assess your organization’s readiness and develop a plan to drive results.


“The information was very practical … I learned new techniques that I am able to apply in my work. It was also great to hear how other companies are using journey mapping in their work.”

Trina Cody Brown

Senior Manager, Customer Experience
John Wiley and Sons

Get started today

Learn more about Forrester’s regional and onsite workshops to drive your initiatives forward.

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